Policies and Procedures

Technical Procedures

Maintenance and Outage Notification

MASS IX participants will be notified of service-affecting maintenance or outages by email through the technical mailing list, details of which are available at http://lists.mass-ix.net/mailman/listinfo/tech-l.

NOC Contact Procedures

MASS IX particpants may contact the NOC for support and fault reporting via email at ops@mass-ix.net. For emergencies requiring immediate attention (i.e. an outage or service degradation), please call our NOC at +1 617-849-7278.

Technical Requirements

The use of MASS IX ISP Peering LAN infrastructure shall at all times conform to the technical requirements and procedures outlined in the MASS IX Connection Guidelines document.

Information Regarding MAC filtering

MASS IX only permits 1 MAC address per each interface connecting into the ISP Peering LAN. During turn up, customer's routing equipment is put into quarantine status to check for common configuration mistakes and to prove that it is suitably configured to participate in the peering fabric. Once verified, customer is placed out of quarantine, moved into production VLAN and the MAC address of customer's routing equipment will be noted and configured. The configured MAC address will stay locked and enforced using L2 ACL. No frames with different source MAC address are allowed to enter the peering fabric.

The implementation of MAC filtering using L2 ACL is important to protect the MASS IX infrastructure against loops. Customers who intend to swap routers or otherwise change their MAC address should coordinate this change in advance with the MASS IX NOC or by simply emailing us at ops@mass-ix.net. In the event of after-hours emergency necessitating a MAC change, please call our NOC.

Privacy Policy and Information Security

Disclosure Statement on Organization Structure

Massachusetts Internet Exchange (MASS IX) is a service operated by TowardEX Technologies, Inc., which is a Delaware corporation. Internet exchanges established by TOWARDEX in the United States are required to abide by all Federal laws and individual state laws in which they operate. For more information about MASS IX management, please contact us at inquiry@towardex.com.

Information Security

MASS IX does not inspect or retain the contents of traffic exchanged on the IX fabric. Participants are prohibited from observing or recording any traffic other than their own, or from taking any action to misdirect traffic. MASS IX collects statistical information about traffic flows between participants to publish traffic statistics, facilitate operations (such as capacity planning) and troubleshooting on the IX.

MASS IX will not disclose or produce any traffic-related information to any third parties, except as only necessary to comply with lawful demands for information as required by law, regulation or court order.

Participants shall not conduct any activities over the MASS IX fabric that are in breach of any United States laws and regulations.

Specific Information for Open IX Compliance

MASS IX Customer Advisory Board

While the Customer Advisory Board (CAB) does not have decision-making authority, its members communicate with the MASS IX management team and help guide the overall direction of MASS IX. The CAB currently consists of the following members:

Chris Malayter
CoreSite
Joseph Perez
EdgeConneX
Martin Hannigan
Microsoft

Government Information Requests

A list of government information requests and actions taken on them will be posted here, if legally disclosable.

Contact Information

TOWARDEX Technologies, Inc.
51 Melcher St
Boston, MA 02210
NOC & Customer Support
+1 617-849-7278 or 844-290-TWDX
ops@mass-ix.net